Hey Girlfriend!
We know Returns happen!...But they're expensive, time-consuming, and no fun for anyone. So we encourage you to ask questions upfront about sizing, length, material, etc. by reaching out to us via email at classycactus.co@gmail.com, or through FB theclassycactus@co or Instagram @classycactusco We are here to make sure your shopping experience with us is excellent and want our items to meet your expectations!!
Be sure to inspect your items upon arrival. If there is any issue please let us know right away so we can take care of you! You have 2 days from the time your item is delivered to let us know of any quality issues with your items.
Email us at: classycactus.co@gmail.com
We have a FLAT RATE SHIPPING of $8.00 for all Domestic Shipping, based on Package Weight price can increase! International Shipping will depend on weight and location.
**We offer refunds in the form of IN-STORE CREDIT if items are received back to us within 14 days of you receiving your purchase. If 14 days has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please do not ship back your items if they are outside of our return window or do not meet the requirements. We cannot send it back for free. SALE and JEWELRY items are FINAL SALE and CANNOT be returned. If you have any questions to whether your item is eligible for return please ask us before you ship it back.
- For your item to be eligible for return it must:
**be unworn, in the same condition that you received it
** be in the original packaging with tags still attached
**be free of any odors or smoke smell
**be free of any makeup or deodorant stains
To complete your return, we require a receipt or proof of purchase.
If your item does not meet any of the above criteria we are sorry but cannot accept it as a return.
Refund for STORE CREDIT(if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account with us.
**SALE & JEWELRY items are FINAL SALE!
Only regular priced items may be returned, unfortunately, sale items cannot be returned.
Shipping
Please include your original invoice with your return or something stating your Name and Order # on it!
Packaging back to us doesn't have to be pretty, if you need to tape existing package that you received item in that is fine.
**You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Of course if we made a mistake we will take care of shipping ;)
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We strongly suggest getting package tracking with any items you return. If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for packages lost en route back to us.